Refund Policy

Refund Policy

At TryInvoq.com, customer satisfaction is our priority. If you're not completely happy with your purchase, we offer a simple and transparent 14-day return policy, in accordance with Indian consumer protection guidelines.

14-Day Return Period

You may request a return within 14 days of receiving your order. This return window allows you to inspect the item and ensure it meets your expectations.

Eligibility Criteria for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in original condition

  • All original packaging, tags, and labels must be intact

  • A valid proof of purchase (such as invoice or order confirmation) must be provided

  • The item must not fall under non-returnable categories (see below)

How to Request a Return

To initiate a return:

  1. Email us at tryinvoq@gmail.com within 14 days of delivery

  2. Mention your order number and reason for return

  3. Once approved, we’ll provide you with return instructions and a shipping label if applicable

❗ Returns sent without prior authorization will not be accepted.

Damaged or Defective Items

If your order arrives damaged or with a defect:

  • Notify us within 14 days of receiving the item

  • Include clear photos of the damage or defect in your email

  • We will offer a replacement or issue a refund at no extra cost to you

Non-Returnable Items

Certain categories of items cannot be returned, including but not limited to:

  • Personalized or custom-made products

  • Personal care or hygiene items (if opened)

For questions regarding item eligibility, contact our support team before making a return request.

Sale Items 

  • Sale or discounted items are considered final sale and are non-refundable

Refund Process

Once your return is received and inspected:

  • We will notify you via email about the status of your refund approval

  • If approved, your refund will be processed to the original method of payment within 30 days

  • Processing times may vary based on your bank or payment provider

  • Shipping charges are non-refundable, unless the item was defective or incorrectly shipped

Customer Support

For any questions, please reach out to us during business hours:

  • Email: tryinvoq@gmail.com

  • Phone: +91 81253 33933

  • Hours: Monday to Friday, 9:00 AM to 5:00 PM IST

Contact Details


Address: #27, L.B Nagar Main Road, Hakeemabad Colony, Chintalakunta, Hyderabad – 500070, Rangareddy District, Telangana, India
Email: tryinvoq@gmail.com
Phone: +91 81253 33933