Return and Cancellation Policy
Return and Cancellation Policy
Welcome to tryinvoq.com! We strive to ensure your complete satisfaction with every purchase. Our return and cancellation policy is designed to be simple, customer-friendly, and in compliance with Indian e-commerce regulations.
14-Day Return Period
We offer a 14-day return window, starting from the date of delivery, for all items purchased from www.tryinvoq.in. This gives you ample time to initiate a return if necessary.
Return Eligibility
To be eligible for a return, please ensure that:
- The item is in its original, unused, and unworn condition.
- All original tags, labels, and packaging are intact.
- You provide proof of purchase, such as a receipt or order confirmation.
- The item is not listed under non-returnable categories like perishable goods, custom orders, or hygiene-related products.
How to Initiate a Return
To initiate a return, please contact our customer support team at tryinvoq@gmail.com. Once your return request is approved, we will provide instructions on how and where to send the item back. Please note that returns sent without prior approval will not be accepted.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be credited to your original payment method within 5-10 business days. Please be aware that your bank or credit card company may take additional time to process and post the refund. Shipping costs are non-refundable unless the item is defective or an error was made with your order.
Defective or Damaged Items
If you receive a defective or damaged product, please notify us within 14 days of delivery. We will arrange a return or replacement at no additional cost. Please include photos of the defect or damage when initiating the return.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item and placing a new order for the replacement.
Order Cancellations
To cancel an order, contact us as soon as possible at tryinvoq@gmail.com. Orders cannot be canceled once they have been shipped, but you may return the item in accordance with our return policy.
Customer Support Hours
Our customer support team is available from 9 AM to 5 PM IST, Monday to Friday. For any questions or assistance, please contact us through the Contact Us page.
Ordering Process
Placing an order on tryinvoq.com is quick and easy:
- Add your desired items to your cart.
- Proceed to checkout and enter delivery details.
- Complete the payment process.
- After payment is confirmed, your order will be processed, and an order confirmation will be sent to your email.
No Minimum Order Requirement
We do not have a minimum order value, allowing for a flexible and convenient shopping experience.
Contact Information
For further assistance or inquiries, please contact us at: tryinvoq@gmail.com
Address: #27, L.B Nagar, Hakeemabad Colony, Chintalakunta, Hyd-70, Rangareddy, Telangana. India.