Privacy Policy

Privacy Policy

Last Updated: July 16, 2025

1. INTRODUCTION

Welcome to Invoq. This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from www.tryinvoq.com (the "Site").

We, Keen Agencies ("we", "us", "our"), are committed to protecting your privacy and handling your data in an open and transparent manner. This policy explains our practices and details your rights regarding your personal data.

2. WHAT INFORMATION WE COLLECT

We collect information in the following ways:

  • Information You Provide to Us: When you make a purchase, create an account, or contact us, we collect personal information, including your:

    • Name

    • Billing and Shipping Address

    • Email Address

    • Phone Number

    • Payment Information (processed securely by our payment gateway)

  • Information We Collect Automatically: When you browse our Site, we automatically collect certain information about your device, including:

    • Internet Protocol (IP) address

    • Web browser type and version

    • Time zone setting

    • Information about how you navigate our site (e.g., which pages you visit)

3. HOW WE USE YOUR INFORMATION

We use the information we collect for several purposes:

  • To Fulfill Your Orders: Processing your payments, arranging for shipping, and providing you with invoices and/or order confirmations.

  • To Communicate With You: Responding to your inquiries and providing customer support.

  • For Marketing and Advertising: With your explicit consent, we may send you emails about our store, new products, and other promotions. You can unsubscribe at any time.

  • To Improve and Optimize Our Site: Using analytics to understand how our customers browse and interact with the Site, and to assess the success of our marketing campaigns.

  • For Security and Fraud Prevention: Screening orders for potential risk or fraud.

4. DATA SHARING & DISCLOSURE

We do not sell your personal information. We share it only with trusted third-party service providers who help us operate our business, including:

  • Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

  • Payment Gateways: If you choose a direct payment gateway to complete your purchase, your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

  • Shipping Carriers: To deliver your order, we share your name and shipping address with our courier partners.

  • Legal Requirements: We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

5. YOUR DATA PROTECTION RIGHTS

You have specific rights concerning your personal information. Subject to local law, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request that we correct any inaccurate or incomplete information.

  • Erasure: Request that we delete your personal data from our systems.

  • Restrict Processing: Request that we suspend the processing of your personal data.

  • Withdraw Consent: Withdraw your consent for marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

6. COOKIES

Our website uses "cookies" to enhance your Browse experience. Cookies are small data files placed on your device that help us remember your preferences, understand site usage, and improve our services. You can control or disable cookies through your browser settings, though doing so may affect the functionality of the Site.

7. DATA SECURITY & RETENTION

We take reasonable precautions and follow industry best practices to protect your personal information. Sensitive data is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.

We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence. This Site is not intended for individuals under the age of 18.

9. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon their posting on the website. We encourage you to review this policy frequently.

10. CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Business Name: Keen Agencies 

Brand: Invoq

Address: #27, L.B Nagar, Hakeemabad Colony, Chintalakunta, Hyderabad – 500070, Telangana, India

Email: support@tryinvoq.com 

Phone: +918125333933